FAQ

Answers to common buyer questions about containers, deposits, timing, proformas, and participation.

Common questions

What is a Live Container?

Live containers are open for orders right now. Go to the home page, click View Details, then Reserve Spot to build your order and submit a proforma to confirm your space.

How does the catalog help create the next container?

The catalog now carries the demand function. Buyers raise their hand at the tier they are most likely to participate at, and admin uses that weighted demand to decide when a SKU should move into a live container.

How does the catalog work?

The catalog is for signaling interest — not placing orders. Browse SKUs, view piece dimensions and pricing, then raise your hand at the tier that matches your expected order size (Starter, Quarter, Half, or Full Container). Signal interest to help us build the next container. You may be notified when an item becomes available. Orders are built only when a container goes live.

How do I get help?

The Help page now includes a real support request form and an email path.